Refund policy
At YUMMY, every order is backed by our quality guarantee. We pour care into every bundle — from sourcing to packaging — and we want you to love your hair. If something isn't right, we want to hear from you.
Because our extensions are hygiene products crafted to order, all sales are final. But unused items are eligible for store credit, and any genuine product concern will be reviewed and resolved fairly by our Customer Care team.
Our Quality Guarantee
If you believe you've received a product that doesn't meet YUMMY standards, contact our Customer Care team at Support@yummyextensions.com within 7 calendar days of receiving your order. Include photos and a description of the concern.
If YUMMY verifies the product issue, we will offer a fair resolution. If the item is found to be in standard condition, it will be returned to you at our expense via priority mail.
Please note: using non-recommended products, perming, coloring, lifting, cutting, removing hair from the weft, or otherwise processing the hair voids eligibility for resolution.
Store Credit Returns
Eligible items in unused, unaltered condition may be returned for store credit within 7 days of delivery. To qualify:
- Item must be in original, resalable condition — unwashed, uncombed, uncut, uncolored, and unaltered
- Original ties must remain intact as received
- Item must be in original packaging
- Return request must be received within 7 days of delivery date
To initiate a return, email Support@yummyextensions.com with your order details. Once approved, ship your item with your name, phone number, reason for return, and original receipt to:
YHE
2024 W. 15th Street, Suite F-505
Plano, TX 75075
We recommend using a traceable carrier with signature confirmation. YUMMY is not responsible for items lost in transit. Return shipping costs are the customer's responsibility.
Once received and confirmed in resalable condition, store credit will be issued. Store credit cannot be redeemed as cash. If your item was purchased during a promotion that has ended, the new order will not qualify for that promotion.
A flat $35 restocking fee applies to all returns and return-to-sender shipments. Shipping and Route Insurance costs are non-refundable.
Non-Returnable Items
Due to their delicate nature, the following items cannot be returned, exchanged, or replaced under any circumstances:
- Lace closures
- Lace frontals
- Full lace wigs
- Clearance and sale items
- Items that have been used, washed, combed, cut, colored, bleached, or altered in any way
We strongly recommend reviewing our Texture Showcase, Video Tutorials, and Before & After Gallery before purchasing lace products to ensure the right fit for your needs.
Order Changes & Cancellations
Order processing begins immediately upon submission to ensure fast fulfillment. As a result, modifications, cancellations, and address changes are not possible after an order is placed. Please review your order carefully before checkout.
For unmatched billing and shipping addresses, we recommend using PayPal at checkout (no account required).
Protect Your Order with Route
We offer Route Package Protection at checkout — a small add-on that covers your order against loss, theft, or damage in transit. We strongly recommend adding it for peace of mind, especially for larger orders.
All orders ship with direct signature required. US delivery takes 1–6 business days depending on the shipping method selected at checkout. After 1–3 delivery attempts, undeliverable packages are returned to our facility and may incur a $35 restock fee.
Hair Appointments
YUMMY is not responsible for hair appointment cancellation fees, installation costs, takedown fees, or any other stylist expenses. Please receive and inspect your full order before confirming any hair appointments.
Questions?
Our Customer Care team is here to help. Reach us at Support@yummyextensions.com and we'll respond as quickly as possible.
Limitation of Liability
YummyHair Extensions does not accept liability beyond the remedies set forth herein, including any liability for products unavailable after purchase. Yummy Virgin Hair Extensions will not be liable for consequential, special, indirect, or punitive damages even if advised of the possibility of such damages or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. The customer agrees that for any liability related to the purchase of products, Yummy Hair Extensions is not liable or responsible for any amount of damages above the aggregate dollar amount paid by the customer for the purchase of products under this agreement. The customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, YummyHair Extensions LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by the customer for the purchase of services under this agreement.